This Privacy Policy describes how 604 Car Spa ("we," "us," or "our"), a mobile auto detailing service operating in the Metro Vancouver area, collects, uses, and discloses your personal information when you use our services or interact with our website.
1. Information We Collect
We only collect information you voluntarily provide to us when booking an appointment, requesting a quote, or contacting us directly.
A. Personal Identification Information
- Contact Data: Name, Email Address, and Phone Number.
- Location Data: Service Address (where the mobile detailing will take place) and City/Area.
B. Service Information
- Vehicle Details: Make, model, color, year, and notes on the vehicle's current condition (e.g., pet hair, mud).
- Service Preferences: Chosen detailing package, requested add-ons, preferred date/time window, and information regarding utility access (water/power).
- Payment Method Preference: Indication of preferred payment method (e.g., E-transfer or Cash).
C. Website & Analytics Data
We use Plausible Analytics (a privacy-focused analytics service) to track general website usage, such as which pages are visited and how long visitors stay. This data is **non-personal** and is not linked back to individual users.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Fulfillment: To schedule, confirm, and provide the mobile detailing services you requested.
- Communication: To contact you regarding your appointment, provide quotes, discuss service requirements, and send service reminders.
- Internal Operations: To improve our services, understand customer demand, and ensure we have the necessary resources (water/power) prepared for the service location.
- Billing: To process and track payment after the completion of the service.
- Safety & Liability: To document the condition of the vehicle before service and adhere to the terms outlined in our Service Agreement.
3. Sharing Your Information
We **do not** sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only when necessary for business operations:
- Service Providers: We may share necessary details (e.g., service address and phone number) with our detailing technicians to facilitate the delivery of the mobile service.
- Legal Compliance: If required by law, court order, or government regulation, we may disclose your information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All communication for bookings is handled via encrypted email and stored securely for necessary business records.
5. Your Choices and Rights
- Opt-Out of Marketing: If we ever use your email for future promotions, you will have the ability to opt-out.
- Access & Correction: You have the right to request access to the personal information we hold about you and ask for corrections if the information is inaccurate.
6. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
604 Car Spa
Email: 604carspa@gmail.com
Phone: +1 (672) 338-6915